One of the insights is that we often identify communication as a cause for problems, when in fact it is more of a consequence. Often the issue at hand has more to do with an understanding of what you are talking about, or more generally, where you are standing.
Communication suffers as a consequence of the lack of understanding on where each person is coming from. While being a consequence, communication can also serve as a solution to the problem. But not by communicating better, by using better channels or clearer messages etc. Rather, by communicating about the actual issue at hand - which is the fact that each person is coming from completely different perspectives and why that is.
In terms of personal development I really would like to develop the ability to use communication as a tool for achieving this kind of connection. The ability to level with people and have them levelling with you.
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